Customer Support SaaS

Intelligent ticket triage & auto-response

A mid-size SaaS company was processing 500+ support tickets daily. Their team spent hours routing tickets to the right department and drafting responses to common questions.

What we built
  • AI-powered ticket classification using GPT-4
  • Automated routing to the correct team via n8n workflows
  • Draft response generation for common inquiries
  • Sentiment analysis for priority escalation

Support team went from reactive firefighting to proactive customer success — handling 3× volume with the same team.

Impact
60%
FASTER RESPONSE
40%
AUTO-RESOLVED
92%
CSAT SCORE
VOLUME
Finance & Accounting Logistics

Automated invoice processing & reconciliation

A logistics company processed 2,000+ invoices monthly. Their finance team manually extracted data, cross-referenced purchase orders, and entered everything into their ERP. It took three full-time employees.

What we built
  • AI document extraction (OCR + LLM understanding)
  • Automated PO matching and discrepancy flagging
  • Direct ERP integration for data entry
  • Exception handling dashboard for edge cases

Finance team reallocated to strategic financial planning and vendor negotiations — work that actually moves the needle.

Impact
85%
TIME SAVED
99.2%
ACCURACY
2 days
FASTER CLOSE
3 FTE
REDEPLOYED
Sales & Marketing B2B Services

AI-driven lead qualification & outreach

A B2B services company had a pipeline problem: too many leads, not enough time to qualify them. Sales reps wasted hours on prospects that were never going to convert.

What we built
  • AI lead scoring based on firmographic and behavioural data
  • Automated personalised outreach sequences
  • CRM enrichment with AI-gathered intelligence
  • Meeting scheduling automation

Sales reps now focus exclusively on high-intent prospects. Every conversation matters, and the pipeline is healthier than ever.

Impact
QUALIFIED LEADS
45%
HIGHER CLOSE RATE
70%
LESS MANUAL WORK
HEALTHIER PIPELINE
Human Resources Growth-stage

Streamlined onboarding & HR operations

A growing company was onboarding 15–20 new hires per month. HR coordinators spent entire days on repetitive tasks: sending welcome emails, setting up accounts, scheduling orientation, collecting documents.

What we built
  • Automated onboarding workflow triggered by signed offer
  • AI-generated personalised welcome packages
  • Automated account provisioning across all platforms
  • Smart FAQ chatbot for new hire questions

HR team shifted from administrative work to culture building, employee development, and strategic talent initiatives.

Impact
80%
FASTER ONBOARD
0
MISSED STEPS
95%
HIRE SATISFACTION
Day 1
FULLY SET UP
Operations Retail

Intelligent reporting & business intelligence

A retail chain with 30+ locations spent every Monday morning manually compiling sales reports from different POS systems, spreadsheets, and inventory databases. By the time reports were ready, the data was already stale.

What we built
  • Real-time data aggregation from all locations
  • Automated daily / weekly / monthly report generation
  • AI-powered anomaly detection and alerts
  • Natural language querying (“How did store #12 do last week?”)

Management now makes decisions based on live data instead of last week's spreadsheet. Faster decisions, better outcomes.

Impact
Real-time
DATA ACCESS
20 hrs
SAVED WEEKLY
+12%
REVENUE UP
30+
LOCATIONS UNIFIED
Where we work

Industries we serve

AI automation applies everywhere. Here are some of the industries where we have deep experience.

Financial Services

Automated reporting, invoice processing, compliance workflows, and fraud detection.

Healthcare

Patient intake automation, records digitisation, clinical coding, and scheduling optimisation.

Logistics

Shipment tracking, document automation, route optimisation, and inventory intelligence.

E-Commerce

Product enrichment, dynamic pricing, personalised recommendations, and support triage.

SaaS & Tech

Customer success automation, onboarding, churn prediction, and internal tooling.

Manufacturing

Quality control vision, predictive maintenance, supplier data unification, and ops reporting.

See yourself in these stories?

If any of these challenges resonate, let's talk. We'll show you exactly how to achieve similar results in your business.

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